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Customer Engagement Intelligence Service

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Advance your business

As customer demands shift, enterprises must transform to thrive. This service helps organizations develop a positive omnichannel customer experience consistently, and differentiate their brand in the market. Access invaluable data, insights, best practices and tools to optimize customer engagement. 

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AI, CX, and Collaboration: Unpacking the Innovations and Market Trends from Enterprise Connect 2026

Join us as we explore the latest innovations and market trends in AI, customer experience, and collaboration, as highlighted at Enterprise Connect 2026. Discover key insights and actionable strategies to stay ahead in the evolving enterprise landscape.

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2026 IT Enterprise Insights in the Contact Center Industry

The new battleground in contact center software will be won by platforms that unify AI orchestration, embed key capabilities such as generative AI by design, and enable automation across front- and back-office workflows. 

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Omdia Universe: Customer Engagement Platforms, 2026

The Omdia Universe: Customer Engagement Platforms (CEP) provides invaluable insights into a rapidly evolving market. This intelligence is essential for businesses to stay competitive and capitalize on emerging opportunities.

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2026 Trends to Watch: Customer Engagement

This Omdia Trends to Watch: Customer Engagement highlights seven trends for 2026 in the customer engagement platform market, including data and AI impacts.

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IT Enterprise Insights: Customer Experience – 2026

Omdia’s IT Enterprise Insights data signals a critical inflection point in how enterprises view customer engagement and journey intelligence. Rather than pulling back on investments, organizations are becoming more precise and intentional.

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Workforce Engagement Management Forecast – 2024–29

Reveals global and regional workforce engagement management (WEM) investment trends by industry and WEM technology subcategory.

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The analyst team
Mila D'Antonio

Principal Analyst, Customer Engagement

Mila D'Antonio
David Myron
David Myron

Principal Analyst, Customer Engagement

David Myron
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Meet our team of market leading analysts across the full spectrum of the technology industry. 

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Leverage unique access to market leading analysts and profit from their deep industry expertise during tailored Ask An Analyst sessions included in your subscription.

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