Amdocs unwraps its AI-led vision for Asia & Oceania

Nicole McCormick

Chief Analyst, Digital Consumer Services, APAC

Nicole McCormick is Chief Analyst of 5G and Broadband. Her focus is consumer monetization and upsell strategies through tiered pricing techniques and service differentiation. To do this, she asks, “Where is the new money?” from advanced network technologies, gigabit broadband, 5G Advanced, and 5G Standalone. As today’s monetization is also about churn retention, McCormick also looks at how operators can increase consumer stickiness through loyalty programs and initiatives. Her remit also includes 5G FWA innovation and upsell.

She has over 25 years of experience covering the mobile and fixed broadband sectors. Based in Australia, Nicole is a regular presenter and moderator at industry conferences in the region.

Tim Dillon

Chief Analyst

Tim thrives in the research and analysis of technology markets in Asia Pacific and delivering insights to business, vendor, and channel organizations. He joined Omdia in 2025 after the acquisition of Tech Research Asia (TRA), an APAC analyst/advisory firm he co-founded in July 2012.

An articulate speaker and master of ceremonies, Tim has presented to large (1,500+) audiences through the spectrum to small, intimate roundtable discussions. In his career to date, he has facilitated over 240 executive roundtables and workshops for clients.

Recent projects include SMB tech adoption and buying, IT spending and budgets, CxO/CIO tech business strategy, cloud services, cybersecurity, cyber/business resiliency, AI, and enterprise mobility.

From 2007 to 2012, Tim was IDC’s AVP Enterprise Mobility/End-User Research. Between 1998 and 2007, he was Current Analysis’ Director of Global Telecoms Research, Europe & Asia.

Tim is a GSMA GLOMO Awards judge and has authored Australian telecommunications industry expert witness reports.

Hwee-Xian Tan

Senior Analyst

Hwee-Xian is a senior analyst with Omdia’s service provider enterprise and wholesale service team. He focuses on the SoHo and SME intelligence services, providing analysis and data to help service providers benefit from market opportunities, and general trend analysis in the Asian ICT services market.

Before joining Omdia (formerly Ovum), Hwee-Xian was a senior analyst for IDC’s Asia/Pacific telecoms group, where he led telecoms services, managed services, unified communications, and collaboration trackers for a broad portfolio of customers across the region. His responsibilities included delivering innovative customized research, project management, and presales product marketing on telecoms operators and infrastructure vendors. Hwee-Xian holds a bachelor’s degree in human ecology and a master’s degree in business administration. He is based in Kuala Lumpur, Malaysia.  

Jensen Ooi

Principal Analyst

Jensen Ooi is a principal analyst with Omdia’s Asia Pacific service provider markets team. Based in Kuala Lumpur, Malaysia, he covers the telecommunications industry, specializing in Southeast Asia. His scope of research and advisory services includes industry trends, strategies, digital services, and business innovation.

Prior to joining Omdia, Jensen was IDC’s lead analyst for the consumer devices industry in Southeast Asia. He has been one of the judges for GSMA’s Global Mobile (GLOMO) Awards. He has been regularly quoted by international news agencies such as Reuters, Financial Times, Nikkei, Bloomberg, TechCrunch, etc. Jensen also has experience in the media industry, developing and implementing customer experience strategies.